#contactcenterworld, @avaamohq, @everestgroup
Los Altos, CA, US, Sept, 2021 -- Avaamo, announced that it has been positioned as a Leader in the Everest Group report, "Conversational AI – Technology Vendor Landscape with Products PEAK Matrix(R) Assessment 2021." Everest Group assessed 20+ Intelligent Virtual Agent (IVA) vendors across multiple categories, placing Avaamo's Conversational AI platform highly.
Everest Group’s analysts highlighted Avaamo's depth of Conversational AI technology from the breadth of channels including extensive voice channel support to the inbuilt proprietary NLP engine as key strengths, as enterprises increasingly move to more advanced use-cases that involve Intelligent Virtual Assistants, Cognitive Search and Contact Center Automation. In addition, the report points to Avaamo's vast experience in working with a diverse client base across multiple geographies and industries. In doing so, Avaamo has created an enterprise skills store with plug-and-play skills for quick implementation at scale.
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"Avaamo offers a comprehensive conversational AI solution that includes features such as pre-built skills and intents for quick implementation, native voice capabilities, connectors to leading enterprise solutions, and agent-assist capabilities. These capabilities have allowed it to expand considerably in its core markets and address a large number of unique needs of clients from the different industries which Avaamo currently serves," said Sharang Sharma, Practice Director at Everest Group.
"We are pleased to be recognized as a leading Conversational AI vendor in the Everest Group PEAK Matrix(R) for the 2nd year in a row", said Ram Menon, CEO of Avaamo. "We are continuing to see a large number of enterprises adopt our technology to automate the last mile conversations they are having with their customers, suppliers and employees.", he continued.
Posted by Veronica Silva Cusi, news correspondent
Avaamo is an omni-channel conversational AI platform that allows global enterprises to deliver exceptional experiences to customers, employees, and partners. Avaamo's patented artificial intelligence technology across a broad area of neural networks, speech synthesis, and deep learning, automates conversations in large enterprises including healthcare, telecom, financial services, education, retail, insurance, and many more industries. It also automates vertical specific interactions for HR, IT service desk, supply chain, and more.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Tuesday, September 14, 2021
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