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News : AvalonBay Selects PCI Pal® to Securely Handle its Contact Centre Payments

#contactcenterworld, @pcipal

Arlington, VA, USA, April, 2021 -- PCI Pal(R), a global provider of cloud-based secure payment solutions, has been selected by the real estate investment trust, AvalonBay, to upgrade its contact centre payment security and compliance solution, replacing a legacy ‘pause and resume’ system.

With the legacy systems requiring a costly upgrade, AvalonBay researched for alternative innovations that could be integrated with existing call management, recording and CRM solutions, while maintaining total compliance with the PCI DSS rules. With 15 regional offices, approximately 250 associates handle customer interactions and enquiries from the firm’s shared-services hub in Arlington, VA, as well as remotely during the pandemic.

Confirms Steve Fabian, Senior Vice President of AvalonBay, "PCI Pal’s cloud-based Agent Assist payment security solution was selected as it provides a number of benefits; our agents can continue talking to customers while payment information is input and transacted, enhancing our personalised service and customer experience. It also integrates with our existing unified call management system, CRM and two payment systems, so from a technology standpoint delivers a consistent experience for our agents and no major overhaul of existing systems and processes."

One of the most significant benefits has been the ability for AvalonBay’s agents to be able to work from home and continue to take secure, compliant payments, as Steve adds:

While we were setting agents up to be able to work from home, one thing we couldn’t have foreseen was COVID-19. Agent Assist has enabled our agents to work seamlessly from home. The fact that we’ve been able to continue from home proves that Agent Assist is a powerful product – and we’ve completed roll-out amid the pandemic and received awesome service throughout the process."

#contactcenterworld, @pcipal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pcipal.com


About PCI-PAL:
Company LogoPCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
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Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Friday, April 30, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
 

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