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News : Avanti Opens U.K. Sales Center to Service U.S. East Coast Advisors

#contactcenterworld

Manchester, UK, Dec 19, 2023 - Avanti Destinations has opened a new sales service center in the United Kingdom to connect with United States travel advisors on the east coast at earlier times.

The Portland, Oregon-based wholesale FIT tour operator's Manchester, U.K. call center will allow the company to increase the number of hours that its trained travel consultants can assist travel advisors. 

"More travel advisors are working remotely and communicating with us electronically, as well as the traditional way by phone," explained Paul Barry, CEO of Avanti Destinations. "In addition, the number of travel advisors in the eastern half of the U.S. who work with us has been growing substantially. Having a service center in the U.K. – five hours ahead of the East Coast and eight hours ahead of our headquarters in Portland – means that the time we are available to advisors has greatly expanded."

The Manchester office will be open from 9 a.m. to 5 p.m. local time to check electronic communications from the night before early in the morning and answer phone calls that come starting 9 a.m. eastern time. In the new year, the office will expand its hours. Ultimately, between the U.K. and Portland offices, travel advisors will have access to Avanti 11 hours a day by phone and 20 hours a day electronically.

"The new AI-enhanced booking platform is allowing advisors to quickly and easily generate ‘inspirational’ custom F.I.T. itineraries on their own, tailored to the client’s interests, destinations, and hotel style," Barry said. "This gets the conversation started with clients, and then advisors can also use it to refine the itinerary and price it. Putting this tool in advisors’ hands, accessible 24/7, has greatly streamlined communications and the entire booking process."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.travelmarketreport.com


Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Wednesday, December 20, 2023

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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