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News : Avantive Solutions Expands Global Offerings

#contactcenterworld, @avantivesol, @outworx

Tulsa, Okla., Oct, 2021 -- Avantive Solutions, a global technology and business services company specializing in customer engagement, strategic sales and robust digital marketing solutions, announced it will now offer contact center support in South Africa through a new partnership with Outworx Contact Center, a business process outsourcing and contact center provider. The partnership is expected to bring job opportunities to Durban as Avantive Solutions expands its global customer base.

As a result of the partnership, Avantive Solutions will now offer contact center support in four global regions: North America, Latin America, Asia, and Africa. The new location in Durban, South Africa, offers a competitive alternative to the Philippines market and other offshore locations with talented English-speaking teams to support inbound and outbound sales, lead generation, and customer service.

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"We are excited to partner with Outworx as we look to expand and diversify Avantive Solutions' global footprint," said Frank Pettinato, CEO of Avantive Solutions. "As we continue to grow, we're committed to strategically investing in our business to offer a wide variety of geographies to deliver solutions that meet — and exceed — the needs of our clients. We look forward to kicking off our partnership with the Outworx team and supporting our clients in South Africa."

"We are delighted to be working closely with the Avantive team on this partnership," said Robin Hoekstra, CEO of Outworx. "We look forward to contributing our capabilities and having a strong, mutually beneficial relationship for many years to come."

#contactcenterworld, @avantivesol, @outworx

Posted by Veronica Silva Cusi, news correspondent

About Avantive Solutions:
Company LogoDigital Marketing and Engagement Center Services custom tailored to your business.
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About Outworx Contact Centre:
Company LogoOutworx provides an innovative, professional solution for Business Process Outsourcing. Business Process Outsourcing or BPO is the outsourcing of specialised business services to assist your business’s productivity and increase sales through specialised management systems. Outworx ensures that service solutions are specifically tailored to each of our clients’ individual needs.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Thursday, October 7, 2021

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2021 Buyers Guide Visual Communications

SJS Solutions

Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

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