Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
R. Aju Eko Suprati
Ketua Subkelompok Program dan Anggaran
0
MEMBER
Firas Kurdi
Customer Service Director
0
MEMBER
Selin İcer
Quality - Training & Academy Director
13
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

News : Avantive Solutions Expands Global Offerings

#contactcenterworld, @avantivesol, @outworx

Tulsa, Okla., Oct, 2021 -- Avantive Solutions, a global technology and business services company specializing in customer engagement, strategic sales and robust digital marketing solutions, announced it will now offer contact center support in South Africa through a new partnership with Outworx Contact Center, a business process outsourcing and contact center provider. The partnership is expected to bring job opportunities to Durban as Avantive Solutions expands its global customer base.

As a result of the partnership, Avantive Solutions will now offer contact center support in four global regions: North America, Latin America, Asia, and Africa. The new location in Durban, South Africa, offers a competitive alternative to the Philippines market and other offshore locations with talented English-speaking teams to support inbound and outbound sales, lead generation, and customer service.

"We are excited to partner with Outworx as we look to expand and diversify Avantive Solutions' global footprint," said Frank Pettinato, CEO of Avantive Solutions. "As we continue to grow, we're committed to strategically investing in our business to offer a wide variety of geographies to deliver solutions that meet — and exceed — the needs of our clients. We look forward to kicking off our partnership with the Outworx team and supporting our clients in South Africa."

"We are delighted to be working closely with the Avantive team on this partnership," said Robin Hoekstra, CEO of Outworx. "We look forward to contributing our capabilities and having a strong, mutually beneficial relationship for many years to come."

#contactcenterworld, @avantivesol, @outworx

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Avantive Solutions:
Company LogoDigital Marketing and Engagement Center Services custom tailored to your business.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company LinkedIn   Company Profile Page

About Outworx Contact Centre:
Company LogoOutworx provides an innovative, professional solution for Business Process Outsourcing. Business Process Outsourcing or BPO is the outsourcing of specialised business services to assist your business’s productivity and increase sales through specialised management systems. Outworx ensures that service solutions are specifically tailored to each of our clients’ individual needs.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, October 7, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31734 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =