News : Avaya Accelerates Investments in Its Contact Center Cloud Platform
Santa Clara, CA, USA, Oct 7, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) continues its cloud transformation with the introduction of Avaya IX-CC, a Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture.
Scheduled for launch in the first half of 2020, Avaya IX-CC will enable organizations of all sizes to smoothly transition from their on-premise deployment to a multi-tenant, enterprise-grade cloud architecture – deployed on the public cloud platform of their choice.
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The announcement comes as Avaya focuses its R&D investments to address market demand for cloud-based solutions. With Avaya IX-CC, customers get a cloud platform in a multi-tenant architecture that can be scaled from small-to-medium sized businesses to large enterprises.
"This is a natural evolution of our product development process to fully embrace a cloud-based, multi-tenant platform with feature-rich applications and the flexibility of a microservices architecture," said Chris McGugan, Avaya senior vice president, Solutions & Technology. "While continuing to offer our customers their choice of deployment options, we expect our enterprise customers to shift from an on-premise deployment paradigm to a cloud-based private or public cloud architecture over the next two to three years. Accordingly, and uniquely, our next generation contact center platform, Avaya IX-CC, has been designed to meet that expectation."
The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, October 8, 2019
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