#contactcenterworld, @Avaya, @Frost_Sullivan
Singapore, March 22, 2021 -- Based on its recent analysis of the contact center market, Frost & Sullivan recognizes Avaya, Inc. as the Inbound Contact Routing Systems Market Leader in Asia-Pacific, the Contact Center Applications Market Leader in Southeast Asia and Malaysia Company of the Year. Avaya has one of the highest shares in the market and continues to lead in the development of contact routing solutions. It has expanded its portfolio of predominantly on-premise voice- and hardware-based solutions to include automated, live agent, omnichannel cloud solutions.
"Avaya has been an undisputed market leader in contact routing solutions in Asia-Pacific. It has enhanced its inbound solutions' capability through substantial investments in AI," said Krishna Baidya, Head of Customer Contact Research, Digital Transformation. "Its reliable, scalable, and intelligent contact center solutions have enabled organizations of all sizes and needs to deliver excellent customer experiences cost-effectively. With an ecosystem of loyal partners and long-standing relationships with customers, Avaya has garnered 18.5 percent market share in a competitive segment."
"In Asia-Pacific, the steady growth in the migration of Avaya's on-premise customers to cloud platforms has been accelerated by the COVID-19 pandemic. This migration is expected to increase in developed markets such as Japan, South Korea, Singapore, and Hong Kong," noted Baidya. "Overall, with more than 5 percent year-on-year revenue growth in 2019, the company continues to enjoy high growth in India, Indonesia, Malaysia, the Philippines, Singapore, and Vietnam."
Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. Attaining loyal customers who became brand advocates allows the company to grow and achieve a market leadership position. By committing to the customer at each stage of the buying cycle and continuing to nurture the relationship, this Award recognizes a company's increased market share over time.
#contactcenterworld, @Avaya, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Avaya:
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, March 24, 2021
1.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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