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News : Avaya Acquires Contact Center Developer CTIntegrations

#contactcenterworld, @Avaya

Raleigh-Durham, NC, USA, Aug 9, 2021 -- Avaya (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact center software development and system integration company based in Austin, Texas. CTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloud™ AI-powered experience platform.

CTIntegrations is the company behind CT Suite and its connectors, and has been part of the Avaya DevConnect partner ecosystem, bringing expertise in the Avaya OneCloud platform and an understanding of its customers’ evolving needs. 


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"We are excited to have the CTIntegrations team join Avaya," said David Austin, GVP, Corporate Development, Avaya. "The tremendous talent they bring along with their deep domain expertise in Avaya’s contact center platform will immediately add value to our innovation engine and super-charge our Avaya OneCloud CCaaS solution. This acquisition also plays a key role in supporting our overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of our composable cloud platform with additional building blocks for solutions optimized to address their specific needs."

"Avaya and CTIntegrations have been outstanding partners for a number of years, and I am confident our customers will benefit from increased synergies as an integrated team," said Ronny Flaatten, CEO and Founder, CTIntegrations. "We are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with Avaya OneCloud CCaaS solutions, and to further extend the capabilities of the composable Avaya OneCloud platform."

The terms of the transaction were not disclosed. The transaction closed earlier in August 2021 and is not expected to have a material financial impact for the current quarter.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About CT Suite:
Company LogoFounded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Tuesday, August 10, 2021

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2021 Buyers Guide Employee Engagement Solutions

 
1.) 
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Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

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