Santa Clara, CA, USA, Jan, 2018 -- Avaya Holdings Corp. (NYSE: AVYA), a global business communications company, announced that it has signed a definitive agreement to acquire Spoken Communications ("Spoken"), an innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence.
The transaction will be funded by cash on hand. It follows on the heels of a co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS solutions to Avaya's business process outsourcing customers.
"With this acquisition, Avaya's large contact center customer base around the world will have a clear migration path to the cloud," said Jim Chirico, president and CEO of Avaya. "Customers can retain all the functionality of their existing premises-based technology and seamlessly migrate that functionality, at their pace, to achieve all the benefits of cloud."
"This transaction is a critical step in positioning our customers, partners, and new Cloud business for increasing success," said Mercer Rowe, senior vice president and general manager, Cloud, for Avaya. "We are now moving at cloud speed, capitalizing on Avaya's momentum to give our customers greater choice and flexibility in how they buy and consume our solutions, with the same outstanding experience whether it's on premises, in the public or private cloud, or a hybrid model."
Upon completion of the transaction, Rowe will lead the combined Spoken and Avaya cloud teams to foster innovative growth and cloud differentiation in the marketplace.
Mohamad Afshar, president and CEO of Spoken, said, "This is an exciting time to join the Avaya family. Our successful partnership has demonstrated that working together, Avaya and Spoken can deliver a compelling cloud-native CCaaS portfolio for Avaya customers that offers every customer, from small and mid-market businesses to global enterprises, a seamless path to a modern cloud-based contact center. Further, Avaya shares our vision for how communications, cloud and artificial intelligence will come together to transform the customer experience and drive new efficiencies for businesses everywhere. We look forward to pursuing this vision together and becoming the #1 cloud based contact center provider in the world. I want to thank everyone on the Spoken team for the outstanding contributions they have made to make all of this happen."
The transaction is expected to close in the second quarter of fiscal 2018, subject to customary closing conditions.
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, February 1, 2018
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Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
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