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Raleigh-Durham, NC, USA & Paris, France, Mar 30, 20221 -- Avaya (NYSE: AVYA), a global provider in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, an international provider of communications, networking and cloud solutions, announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.
Through this partnership, ALE will offer Avaya OneCloud™ CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to ALE customers. Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, AI for network automation.
"We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions," said Jack Chen, CEO, ALE. "The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need."
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"We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while bolstering our portfolio with the addition of ALE networking technologies," said Jim Chirico, President and CEO, Avaya. "The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders."
"The addition of ALE to the Avaya OneCloud ecosystem reflects the growing strength of Avaya’s cloud offerings, as well as the success of the company’s strategy for delivering a highly composable architecture for the Experience Economy," said Zeus Kerravala, Founder and Principal Analyst with ZK Research. "ALE benefits by gaining access to Avaya’s growing ecosystem of Experience Builders, as well as a surging customer base of companies that need support at all levels of cloud migration strategies while Avaya solutions will be enhanced through the addition of ALE’s digital age networking portfolio, including their industry-leading IoT connectivity solution. This combination of ALE’s end-to-end IoT management, plus their broader enterprise digital age network portfolio, coupled with the OneCloud Experience Platform will deliver unrivaled ability for their customers to compose the future of work, connect all elements of their enterprise, serve the everything customer, and compete in the Experience Economy."
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Alcatel-Lucent Enterprise:
Alcatel-Lucent Enterprise delivers the customized technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus.
Published: Thursday, March 31, 2022
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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4PS Contact Center International Standard authentication system is divided into 5 classes, i.e., L1 application-level, L2 application level，L3 application level, L4 profession-level and L5 ben...
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