News : Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
Santa Clara, CA, USA, Sept, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) and IBM announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact center offerings internationally and accelerate modernization.
As part of its focus on providing choice and flexibility in cloud solutions, Avaya is expanding the availability of its Avaya ReadyNow private cloud offerings in order to help meet growing demand from clients across the globe. By working with IBM to implement a hybrid cloud strategy, Avaya plans to tap into advanced technologies like AI to modernize its offering while enabling its customers to benefit from the scale and performance of IBM’s global footprint of cloud data centers.
"Companies today need to be able to deliver the best experiences for their customers while improving efficiency and business performance," said Chris McGugan, SVP, Solutions and Technology, Avaya. "Together, IBM and Avaya plan to deliver one of the most complete contact center solutions on the market, featuring Avaya's best-of-breed software and infrastructure with IBM's leadership in hybrid cloud, consulting and implementation services. We are excited to collaborate with IBM as part of our hybrid multicloud strategy to provide customers with experiences that matter at cloud speed. Additionally, the combination of Avaya and IBM Watson APIs will help make businesses work smarter, and I am pleased to form this strategic alliance."
"Our clients are embracing hybrid cloud strategies in order to modernize their businesses and drive innovation, while maintaining high security standards," said Denis Kennelly, General Manager, Cloud Integration, IBM. "By working with Avaya to integrate this hybrid cloud approach, we can help them enhance their performance and security for clients while accelerating access to higher value services that can help differentiate their offerings and drive customer loyalty."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Tuesday, September 24, 2019
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