News : Avaya and IR Elevate Alliance and Expand Availability of Prognosis Solution Suite
Sydney Australia, Jan 15, 2019 -- IR, a global provider of experience management solutions for unified communications and contact centers, announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through their existing Avaya agreements, with Avaya providing a single point of contact for IR support.
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"As Unified Communications and Contact Center environments continue to grow in complexity, our customers need a performance and experience management solution that can give them the visibility needed to help ensure highest service levels," said Eric Rossman, VP, Partnerships and Alliances at Avaya. "Avaya is expanding availability of IR’s solutions based on our positive experience with IR over the past decade. IR Prognosis has been a successful Select Product offer and the enhanced relationship will benefit our customers."
"We are pleased that Avaya has chosen to expand availability of IR’s portfolio," said Matt Glasner, Chief Commercial Officer at IR. "Avaya customers can now consolidate their solutions and count on IR for both testing and performance management."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Self-Service Functionality
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, January 17, 2019
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