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News : Avaya and Plantronics Expand Strategic Partnership
Santa Clara and Santa Cruz, CA, Nov 17, 2015 -- Avaya and Plantronics (NYSE: PLT) announced a new co-development initiative to address the growing need for simplified communications in contact center and unified communications (UC) environments. The first initiative under this expanded relationship is focused on ensuring compatibility and tight integration between select Plantronics headsets and Avaya’s Chrome-based contact center apps, including Avaya Agent for Chrome and Customer Engagement OnAvaya™ --Google Cloud Platform.
"Plantronics has been working diligently to align its classic endpoint business with solutions that make it easier for agents to positively engage with customers," said Nancy Jamison, principal analyst, Customer Contact Center group, Frost & Sullivan. "Expanding the partnership with Avaya with its similarly attuned mission will go a long way in moving the needle on customer engagement."
"The number one requirement our customers look for is simplicity and ease of use," said Mark Monday, vice president and general manager of Team Engagement Solutions at Avaya. "Increasingly, our customers come to us asking how Plantronics and Avaya can collaborate to create a better engagement experience. Through this partnership, Avaya and Plantronics are integrating multichannel collaboration capabilities with business processes and applications for an effortless engagement experience for our customers."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Thursday, November 19, 2015