#contactcenterworld, @Avaya, @ringcentral

Phoenix, AZ & Belmont CA, USA, Feb 3, 2020 -- Avaya Holdings Corp. (NYSE: AVYA), a global provider in solutions to enhance and simplify communications and collaboration, and RingCentral Inc. (NYSE: RNG), a provider of global enterprise cloud communications, collaboration and contact center solutions, introduced Avaya Cloud Office™ by RingCentral(R). Together, Avaya and RingCentral are redefining business communications by offering a solution delivering a seamless communication and collaboration through multiple channels.

The unified communications offering is based on the recent strategic partnership with RingCentral announced in October 2019. Being previewed at the annual Avaya ENGAGE user conference this week, Avaya Cloud Office combines RingCentral’s unified communications as a service (UCaaS) platform with Avaya phones, services and migration capabilities to create cloud services with communication and collaboration capabilities for businesses of all sizes. Avaya Cloud Office will be generally available for customers and partners this Spring.

"With Avaya Cloud Office, users can transform business communications and collaboration via the cloud at a pace that is right for them, simplify communications, easily scale as needed, and receive industry-leading security and support from a trusted partner," said Dennis Kozak, SVP Business Transformation, Avaya. "At our Avaya ENGAGE 2020 user conference, we are excited to demonstrate Avaya Cloud Office to attendees. In addition, we are planning to train and certify partners and agents to be able to sell this solution so that it can reach customers as quickly as possible."

"By bringing RingCentral’s industry-leading unified communications platform together with Avaya, our aim is to help businesses empower employees to communicate, collaborate, and work better together and best serve their customers and partners," said Anand Eswaran, President and COO, RingCentral. "We look forward to the ongoing collaboration with Avaya that will continue to enhance and strengthen our partnership and bring industry-leading solutions to customers."

"We are excited about the new partnership between Avaya and RingCentral, and we are looking forward to bringing Avaya Cloud Office to market," said Jeff Gardner, CEO of Carousel, a top technology integrator, managed services and cloud solution provider, and a key Avaya partner. "The initial feedback we are hearing from our customers is very positive, and we have every expectation that they will embrace this new cloud offer as they seek communication solutions that more effectively address their evolving business needs."

"Businesses currently using premise-based or cloud solutions now have a new, compelling public cloud option available to them with Avaya Cloud Office, providing integrated and intuitive unified communications and collaboration," said Elka Popova, Vice President of Connected Work research, Frost & Sullivan. "Avaya customers now have a smoother, more cost-effective migration path to a public cloud solution that makes it easier to realize enhanced workforce productivity and business agility."

#contactcenterworld, @Avaya, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com