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News : Avaya and T-Systems Expand Relationship to Deliver Services Across Europe
Frankfurt, Germany and Santa Clara, CA, August 19, 2014 -- Avaya, a global provider of business communications and collaboration solutions and services, announces an expansion of its relationship with T-Systems to offer Contact Center as a Service (CCaaS) to meet the growing demand from businesses for customer experience management solutions from the cloud.
The T-Systems CCaaS offer powered by Avaya will provide European enterprises with flexibility to quickly meet changing business demands, such as those arising from seasonal fluctuations, marketing campaigns or M&A activities. OpEx-based, utility pricing means that customers only pay for what they use without the typical minimum contract periods and high usage requirements.
T-Systems will host the full suite of Avaya Aura(R) contact center software at its data center in Germany and extend the service offer across Europe through direct and indirect channels. As part of its cloud offer, T-Systems will also provide customers with application and service management, data protection and security.
Avaya and T-Systems have collaborated on advising and building contact centers for European businesses of all sizes for several years. In addition, Deutsche Telekom -- T-Systems' parent company -- has relied on Avaya Customer Experience Management solutions to enable agents to handle calls each year from its German customers.
Posted by Veronica Silva Cusi, news correspondent
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T-Systems is a German global IT services and consulting company headquartered in Frankfurt. Founded in October 2000, it is a subsidiary of Deutsche Telekom AG.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, August 21, 2014