News : Avaya and Tencent QQ Collaborate to Improve the Customer Experience
Zhuhai, China, March 24, 2016 -- Avaya, a global provider in business communications software, systems and services, and Tencent QQ, announced a strategic alliance aimed at driving digital transformation for enterprises in China. The QQ instant messaging application will be integrated with Avaya contact center technologies to help companies deliver the true "omni-channel" experience customers want in the era of Internet Plus.
Chen Wei, Managing Director of Avaya Greater China, said: This will enable enterprises to provide the superior and intelligent services their customers expect today. As the most popular instant messaging application in China, Tencent QQ will be a critical channel for 'Omni-channel' services. We are very proud to enter into this alliance with Tencent, and this is an important milestone for China's contact center market."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
XianYeCheng, general manager of Instant Messaging Products in Tencent QQ, said: "User experience is the core of customer service. QQ Enterprise Telephone is featured with visual interface, converged communications, high customer retention rate and unified services. The users can enjoy all these functions on the mobile phone. Compared with the traditional enterprise customer service center, it significantly improves the user experience, and reduces the cost of the enterprise. The cooperation between QQ and Avaya is of great importance to both sides."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Telephone Numbers
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, March 28, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...