News : Avaya and Tencent QQ Collaborate to Improve the Customer Experience
Zhuhai, China, March 24, 2016 -- Avaya, a global provider in business communications software, systems and services, and Tencent QQ, announced a strategic alliance aimed at driving digital transformation for enterprises in China. The QQ instant messaging application will be integrated with Avaya contact center technologies to help companies deliver the true "omni-channel" experience customers want in the era of Internet Plus.
Chen Wei, Managing Director of Avaya Greater China, said: This will enable enterprises to provide the superior and intelligent services their customers expect today. As the most popular instant messaging application in China, Tencent QQ will be a critical channel for 'Omni-channel' services. We are very proud to enter into this alliance with Tencent, and this is an important milestone for China's contact center market."
XianYeCheng, general manager of Instant Messaging Products in Tencent QQ, said: "User experience is the core of customer service. QQ Enterprise Telephone is featured with visual interface, converged communications, high customer retention rate and unified services. The users can enjoy all these functions on the mobile phone. Compared with the traditional enterprise customer service center, it significantly improves the user experience, and reduces the cost of the enterprise. The cooperation between QQ and Avaya is of great importance to both sides."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, March 28, 2016