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News : Avaya and Zang Cloud Put Ozonetel on Path for Global Expansion,

#contactcenterworld, @Avaya, @ozonetel_kookoo

Santa Clara, CA, USA, March, 2018 -- Zang, an Avaya Holdings Corp. (NYSE: AVYA) company, announced that Ozonetel, a provider of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to roll out its cloud contact center software in the United States.

While the company was looking to bring its cloud contact center solution into the U.S. market, Ozonetel didn’t have the time or resources to build a new telephony platform from scratch. That’s when Ozonetel turned to Zang Cloud. Allowing businesses to communication-enable any application, workflow or business process, the Zang solution enabled Ozonetel to go to market quickly.


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"We needed a way to quickly launch our contact center solution in the U.S. market while ensuring our newest customers would receive the same great service we’re known for in India. The only partner we could trust with our customers’ experience was Zang, and in part that was because of our previous experience working with Avaya. Not only is Avaya the market leader, it delivers the enterprise-grade quality that other CPaaS solutions can’t."
Murthy Chintalapati, Founder and CEO, Ozonetel

"We’re excited that Ozonetel was able to gain a competitive advantage by using Zang’s simple tools and APIs to speed its time to market, while still guaranteeing enterprise-grade quality and reliability for its new U.S. customers. We look forward to helping the company further expand its contact center offerings all over the world."

Mo Nezerati, GM, Zang, Inc.

#contactcenterworld, @Avaya, @ozonetel_kookoo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.webwire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Ozonetel Systems:
Company LogoOzonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
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Today's Tip of the Day - Check Your Literature

Read today's tip or listen to it on podcast.

Published: Wednesday, March 21, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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