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StoreNews : Avaya and Zang Cloud Put Ozonetel on Path for Global Expansion,
#contactcenterworld, @Avaya, @ozonetel_kookoo
Santa Clara, CA, USA, March, 2018 -- Zang, an Avaya Holdings Corp. (NYSE: AVYA) company, announced that Ozonetel, a provider of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to roll out its cloud contact center software in the United States.
While the company was looking to bring its cloud contact center solution into the U.S. market, Ozonetel didn’t have the time or resources to build a new telephony platform from scratch. That’s when Ozonetel turned to Zang Cloud. Allowing businesses to communication-enable any application, workflow or business process, the Zang solution enabled Ozonetel to go to market quickly.
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"We needed a way to quickly launch our contact center solution in the U.S. market while ensuring our newest customers would receive the same great service we’re known for in India. The only partner we could trust with our customers’ experience was Zang, and in part that was because of our previous experience working with Avaya. Not only is Avaya the market leader, it delivers the enterprise-grade quality that other CPaaS solutions can’t."
Murthy Chintalapati, Founder and CEO, Ozonetel
"We’re excited that Ozonetel was able to gain a competitive advantage by using Zang’s simple tools and APIs to speed its time to market, while still guaranteeing enterprise-grade quality and reliability for its new U.S. customers. We look forward to helping the company further expand its contact center offerings all over the world."
Mo Nezerati, GM, Zang, Inc.
#contactcenterworld, @Avaya, @ozonetel_kookoo
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.webwire.com
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About Avaya:
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Published: Wednesday, March 21, 2018
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