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News : Avaya Announces Latest Version of its UC Solution for SMBs
Singapore, Sept 8, 2016 -- Avaya announced the latest version of its unified communications solution for small and midsize businesses.
Among several enhancements, the latest version of the Avaya IP Office Platform increases security and resiliency, according to the company.
On the back of this trend, Avaya’s increased focus in security is significant, especially to the midmarket: According to a 2015 global survey report by PwC, the number of attacks reported by midsize companies increased 64% between 2013 and 2014, from 2,581 to 4,227. This increase is partly due to cybercriminals turning to midsize businesses in hopes of easy access.
The Avaya IP Office Platform introduces the H175 video phone, with a 7" hi-definition touchscreen display that is suitable for the personal, executive desk or a small conference room.
For midsize companies with contact centers, Avaya announced in June a new workforce optimization solution, the Avaya Workforce Optimization Select, that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, September 12, 2016