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News : Avaya Appoints Simon Vatcher as Managing Director Australia and New Zealand

#contactcenterworld, @Avaya

Sydney, Australia, Aug 21, 2020 -- To drive long-term digital strategies and expedite operational recoveries for organisations and businesses in the region, Avaya (NYSE:AVYA) has appointed Simon Vatcher to the role of Managing Director for Australia and New Zealand (A/NZ), with responsibility for increasing adoption of Avaya’s multi-modal, open unified communications (UC) and contact centre (CC) software and services among enterprises through to SMEs.

Based in Sydney, Vatcher is tasked with expanding the market presence for Avaya’s cloud, remote work and employee experience technologies, including the Avaya OneCloud multi-cloud application ecosystem, the recently-launched Avaya Cloud Office unified communications-as-a-service (UCaaS) platform, and Avaya OneCloud Subscription.

"Instead of looking back to old operating models or returning to the status quo, companies will need to realign their workflows and processes so their business can move and adapt quickly in the face of challenges that have already reshaped how we work, travel and consume," said Simon Vatcher, Managing Director A/NZ at Avaya. "

"My priority is to introduce data-driven growth strategies so that our customers and partners can not only rapidly deploy our comprehensive communication solutions but maximise the benefits they gain from those capabilities in shorter time scales. We must enable our customers to adapt, ensure employees are equipped to perform and upskill, and boost overall customer service responsiveness" Vatcher added.

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Vatcher joins Avaya with more than 20 years’ technology industry experience in Australia and abroad, during which time he has held senior leadership and general management roles at medium- to large-sized organisations, including CSC, Fujitsu and Logica. He was most recently Vice President at Optus, preceded by time as Managing Director for Optus Business.

Vatcher is based in Sydney and reports to Sami Ammous, Vice President for East Asia and the Pacific at Avaya.

"Simon’s experience in the communications and telco industries in Australia and abroad ensures we can enable organisations and their employees to connect, collaborate, and ultimately better service their customers at this time of heightened need," said Ammous.

"With a renewed local strategy focused on long-term, high value relationships with customers and partners, our A/NZ business is poised to provide the market with tailored solutions that make them truly agile so they can adapt quickly, and deliver exceptional experiences for their teams and customers under any conditions."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.webwire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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