Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Ary Maulana
Officer Call Center Operation
204
MEMBER
Yudha Satya Perdana
Service Quality & Development Head
3

News : Avaya Approves New Alternative

#contactcenterworld, @VBeT01, @Avaya

Johannesburg, South Africa, June, 2022 -- Avaya is committed to providing their customers with third-party solutions that are fully compatible with the Avaya platforms. By continual pursuit of product integration, they offer customers greater options and solutions to meet their communication and collaboration needs.

VBET Electronics just announced that the VTX300 Bluetooth headset and the VT9400 DECT headset were tested and approved by Avaya, and are available to customers as new alternatives to be used on the Avaya platforms.

VBET, based in Xiamen, is a hi-tech company that has been specialising in office and call centre headset solutions since 2005. 

With this successful compliance testing, Avaya provides customers with increased confidence in product interoperability and successful deployments of their respective products within their enterprise environment.

Tjaart de Wet, Managing Director at Q-KON SA, explains: "We have always focused on unified communication infrastructure solutions; however, three years ago we identified the need in the South African market for an alternative headset offering. Thus we extended our offering to include end-user devices, giving our customers more options and at the same time offer them an end-to-end UC hardware provider.

"We needed a headset alternative that offered great build quality, and that offers value for money. We have found that in the VT range," De Wet adds.

#contactcenterworld, @VBeT01, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Xiamen VBeT Electronics Co.,Ltd.:
Company LogoVBeT Electronics Co., Ltd, a high-tech company specialized in professional communication headset solutions . We are focusing on the concept of “Valuing you Better”, making professional Marketing, Designs, Manufacturing, Servicing of contact center headsets, UC headsets,Wireless headsets, headset telephones, amplifier and other acoustic-electronics products. With over 20 years' experience of professional design and manufacturing for headset related products, the mechanical performance and reliability of our products keep ahead globally in same line, and the acoustical performance can reach the advanced level as well. We have built up R&D branches in Denmark, R&D center, Marketing and Supply chain headquarters in Xiamen city of China. Also, we have founded many distributions and cooperation partners in major cities in China, also the distribution channel in USA, EMEA, APAC. Now we are devoting towards providing high-end communication products/solutions and value-added services for world-wide telecom customers. Selecting “VT”, then we will “Valuing you Better”!
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, June 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31624 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =