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News : Avaya Approves New Alternative

#contactcenterworld, @VBeT01, @Avaya

Johannesburg, South Africa, June, 2022 -- Avaya is committed to providing their customers with third-party solutions that are fully compatible with the Avaya platforms. By continual pursuit of product integration, they offer customers greater options and solutions to meet their communication and collaboration needs.

VBET Electronics just announced that the VTX300 Bluetooth headset and the VT9400 DECT headset were tested and approved by Avaya, and are available to customers as new alternatives to be used on the Avaya platforms.

VBET, based in Xiamen, is a hi-tech company that has been specialising in office and call centre headset solutions since 2005. 

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With this successful compliance testing, Avaya provides customers with increased confidence in product interoperability and successful deployments of their respective products within their enterprise environment.

Tjaart de Wet, Managing Director at Q-KON SA, explains: "We have always focused on unified communication infrastructure solutions; however, three years ago we identified the need in the South African market for an alternative headset offering. Thus we extended our offering to include end-user devices, giving our customers more options and at the same time offer them an end-to-end UC hardware provider.

"We needed a headset alternative that offered great build quality, and that offers value for money. We have found that in the VT range," De Wet adds.

#contactcenterworld, @VBeT01, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Xiamen VBeT Electronics Co.,Ltd.:
Company LogoVBeT Electronics Co., Ltd, a high-tech company specialized in professional communication headset solutions . We are focusing on the concept of “Valuing you Better”, making professional Marketing, Designs, Manufacturing, Servicing of contact center headsets, UC headsets,Wireless headsets, headset telephones, amplifier and other acoustic-electronics products. With over 20 years' experience of professional design and manufacturing for headset related products, the mechanical performance and reliability of our products keep ahead globally in same line, and the acoustical performance can reach the advanced level as well. We have built up R&D branches in Denmark, R&D center, Marketing and Supply chain headquarters in Xiamen city of China. Also, we have founded many distributions and cooperation partners in major cities in China, also the distribution channel in USA, EMEA, APAC. Now we are devoting towards providing high-end communication products/solutions and value-added services for world-wide telecom customers. Selecting “VT”, then we will “Valuing you Better”!
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Total Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, June 14, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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