News : Avaya Australia Wins Frost & Sullivan Contact Centre Infrastructure Vendor of the Year Award
Sydney, Australia, Dec 7, 2015 -- Avaya, a global provider in business communications software, systems and services, announced it has been named the inaugural Frost & Sullivan’s 2015 Australian Contact Centre Infrastructure Vendor of the Year.
The Frost & Sullivan award recognises organisations for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer services and strategic product development.
"Avaya provides a holistic, multi-channel contact centre to ensure organisations can deliver an omni-channel experience to maximise consumer loyalty." - Jeff Sheard, Managing Director Australia and New Zealand, Avaya
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, December 8, 2015