News : Avaya Awarded Emergency Services Project in Turkey
Ankara, Turkey, Oct. 10, 2017 -- Avaya announced it is has been awarded a project to deliver emergency services communications solutions in Turkey. The deal, part of Turkey's NGCC112 emergency number project, will see Avaya equip Turkey's emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident.
Avaya's eCall solution is a potentially life-saving innovation that in the event of an accident allows telemetry data to be sent from a vehicle to the emergency services, giving the accurate location of the incident, vital information such as type of vehicle and the fuel used, and the number of passengers. Responders are able to reach the scene of an incident much faster and arrive better-equipped, helping to save lives.
To further support the efforts of emergency workers, Avaya is deploying unified communications solutions that will enable responders at the scene of the incident to send voice messages to the central situation control center and coordinate more effectively in the field. Incoming emergency calls can be collected and coordinated at a single point of contact and personnel updated as necessary.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Turkey has implemented the NGCC112 single emergency number project to provide a single point of contact for all emergency aid services in the country. The project is managed by the General Directorate of Provincial Administration of the Ministry of Interior.
"Providing better access to emergency services will save potentially hundreds of lives every year. The Ministry of Interior is working closely with companies that can provide the technical expertise we need to deliver next-generation emergency services. Avaya's solutions will play a vital role in enhancing public safety in Turkey now and in the future," Nurtaç Arslan, Asistant General Manger, Ministry of Interior.
"In emergency situations, literally every second counts, and reducing response times saves lives. Our eCall solution equips emergency services with the essential information they need for an effective rescue plan and allows responders to make vital decisions at the scene of the incident. We are extremely proud to have been entrusted by the Ministry of Interior to support the transformation of Turkey's emergency services," Nidal Abou-Ltaif, President, Avaya International.
The software to be used under 112 is prepared entirely by the team within the ministry. On the infrastructure that Avaya provided, the Ministry of Interior Engineers developed and implemented their softphone applications and other applications on Linux. By providing end-to-end Linux infrastructure to Avaya at this point, it has become the cornerstone of the project's call center and central office infrastructure.
Another feature to be added to the system is providing people with hearing and speech and language deficiencies access to emergency aid services quickly, efficiently and easily. People with hearing and language impairment will be provided with access to Emergency Call Centers using simultaneous correspondence with smartphones, communicating with sign language, and lip-reading methods. Developed with the Ministry of Interior Engineers, this solution is built using Avaya's mobile video platform.
Today's Tip of the Day - Be A Customer
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, October 11, 2017
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.