News : Avaya Bags Award for Transforming RTA's Contact Centre
Dubai, UAE, Dec 11, 2015 -- UAE's Roads and Transport Authority (RTA) has awarded Avaya ‘Best Services and Resources Vendor’ for technology solutions and manpower supplied to RTA’s upgraded contact centre.
The contact centre aligns with the RTA’s vision of delivering excellence in the customer experience, and is one of the key elements of the RTA’s transformation to a ‘Smart Service’ organisation.
Saeed Al Marri, director of contract and purchasing, RTA presented the award to Mohammed Areff, vice president, MEA and Turkey, Avaya, in the presence of Abdulla AlMadani, CEO, Corporate Technical Support Services, RTA and Rudolph Khoury, account director, Strategic Accounts, Avaya.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Monday, December 14, 2015