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News : Avaya Brings Mobile Engagement Environments to Kenya
Kenya, Jan 22, 2015 -- Avaya Inc, a provider of cross-channel and devices communications solutions, has introduced a video-enabled, ATM self-service kiosk in the Kenyan market.
The solution will allow customers transact with a bank's call center, by video, virtual collaboration, email, social media, chat, SMS or phone, and to even switch between devices while talking to the same bank agent. Avaya's self-service kiosks promises to ease the burden of queues by giving customers direct automated access to banking products and services such as, credit and debit cards, banking statements, and loan applications, amongst others.
Hariri says that the self-service kiosks are one scenario of how mobile engagement environments can be created and tailored to solve specific business challenges. These environments are designed to enable Kenyans to work, learn, and transact from anywhere in the country, using any mobile, computing or wearable device.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, January 27, 2015