News : Avaya Brings Personalised Cloud to the Mid-Market with BT Wholesale
Guildford, UK, Oct 11, 2017 -- Avaya announced the UK launch of ACS Select, the next generation of the Avaya Cloud Solutions delivery platform, which is hosted securely on the BT Wholesale network. The service enables mid-market organisations with legacy on-premise and complicated integrations of multi-vendor solutions to transform their customer experiences, and create the same personalised and tailored cloud experiences which have typically been the preserve of larger enterprises.
Ioan MacRae, UK Managing Director at Avaya, said:
The introduction of ACS Select reflects the strategic importance we place on our alliance and partner ecosystem. We have a long and successful relationship with BT Wholesale, and with them we are helping both partners and customers understand the importance of how services integrate for a successful cloud migration, especially from a resilience, security and regulatory compliance standpoint.
"ACS Select is not a mass-market, one size fits all offering that restricts performance capabilities or lumbers companies with functionality that is of no use to them. Our reseller partners can offer it as a bespoke solution to fit to their mid-sized customers’ existing systems and applications, along with the economies of scale and speed to market enabled by the combined reach and market share of two of the most trusted brands in communications."
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Simon Orme, Director of Sales at BT Wholesale, said: "We have gained a tremendous amount of insight from customers over the years when selling Avaya Cloud Solutions. Building on that strong foundation, Avaya and BT Wholesale have designed ACS Select to solve the issues which we know companies are facing when it comes to configuring a solution that will deliver a consistent end-to-end service. For example, there are lots of companies running a cloud communications environment across multiple sites, with some at completely different stages in their cloud migration journey than others. The scalable and highly customisable nature of the platform meets the needs of very fast-moving and ever-changing organisations, who want their employees to experience an identical level of service across every site."
#contactcenterworld, @Avaya, @BT
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Friday, October 13, 2017
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