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News : Avaya Cloud Communications Solutions Implemented by Regum

#contactcenterworld, @Avaya

Santa Clara, CA, USA, July, 2019 -- Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. This platform enables the company to have immediate communication between their branches regardless of location and provide support to their customers across geographies without additional investments or telecommunications cost.

"The scalability of the Avaya IX Workplace UC platform, including Powered by Avaya IX cloud communications, not only allows us to open offices in any part of the continent much more efficiently, but we also have the peace of mind that our central office can manage and communicate with more employees with a higher level of effectiveness," said Rodolfo Grela, general manager and director, Regum.

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For its critical communications infrastructure and applications, the Regum team chose Avaya and its channel partner CloudMasters to provide the scalability, support, quality assurance and flexible cloud deployment of Powered by Avaya IX.

"Through our wide range of cloud solutions, Avaya provides the experience that matters to guide customers in their digital transformation, in the way that best suits their needs," said Karen Hardy, Avaya vice president, Product Marketing. "Customer experience has always been the key driver for our business. We have intensified our focus on the customer experience and increased investment in support and services, channels and marketing, with a customer-centered mindset. Thanks to that today, the 10 most important banks in the world trust on Avaya solutions."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Monday, July 29, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
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