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News : Avaya Cloud Office Communications Suite Launches in Australia

#contactcenterworld, @Avaya, @ringcentral

Sydney, Australia, July 1, 2020 -- Businesses and organisations across the country can now enhance and simplify their communications and collaboration capabilities as Avaya Holdings Corp. (NYSE: AVYA) and RingCentral Inc., (NYSE: RNG) announced the Australian commercial availability of the Avaya Cloud Office™ by RingCentral(R) UCaaS solution.

Avaya Cloud Office is a solution enabling users to call, meet, message and access business apps across multiple devices via a single platform. The company has also added several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

"As we work together toward economic recovery, Australian businesses can bolster their operations with simple-to-use, powerful and efficient communications solutions," said Steve Williams, Channel Director Australia and New Zealand (A/NZ) at Avaya. "Avaya Cloud Office is a single app that includes what a workforce needs to communicate and collaborate no matter how dispersed and provides a cost-effective solution that does not require long implementation cycles. The way we work continues to change, and Avaya Cloud Office is helping organisations adapt and collaborate in new and better ways."

"Organisations are on the path to modernising the way employees communicate and collaborate through one single app, and that is the promise of Avaya Cloud Office," said Audrey William, Principal Advisor at Ecosystm360. "Based on the Ecosystm Digital Priorities in the New Normal study, 40 per cent of organisations in Australia accelerated the digitalisation of employee experience to counter the challenges of the COVID-19 crisis.

"With the rise in remote working, this is a clear indication of how critical it is now to ensure that employees have a seamless communication and collaboration experience – across multiple channels. The benefit of this announcement is that Avaya has a huge installed base of customers but many of them are mainly on traditional communications infrastructure. This new offering can help Avaya customers migrate to the Avaya Cloud Office solution, and streamline their communication and collaboration methods."

To drive adoption for Avaya Cloud Office in Australia, Avaya has introduced a Master Agent Program enable local distributors and channel partners to accelerate sales of Avaya Cloud Office to its core audience of SMBs. 

"The way we work continues to change as we see real examples of digital transformation accelerating rapidly across businesses of all sizes," said Dennis Kozak, Senior Vice President Business Transformation, Avaya. "Nothing is more critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions as a result of the new working environment we are all experiencing. Organisations of all kinds are quickly adopting solutions that provide a single integrated platform to seamlessly manage communications with customers and employees, across multiple devices."

"Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes," said Anand Eswaran, President and Chief Operating Officer, RingCentral. "Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate, and collaborate effectively. Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years."

#contactcenterworld, @Avaya, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Simplicity, Simplicity, Simplicity!

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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