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News : Avaya Cloud Office Communications Suite Launches in Australia

#contactcenterworld, @Avaya, @ringcentral

Sydney, Australia, July 1, 2020 -- Businesses and organisations across the country can now enhance and simplify their communications and collaboration capabilities as Avaya Holdings Corp. (NYSE: AVYA) and RingCentral Inc., (NYSE: RNG) announced the Australian commercial availability of the Avaya Cloud Office™ by RingCentral(R) UCaaS solution.

Avaya Cloud Office is a solution enabling users to call, meet, message and access business apps across multiple devices via a single platform. The company has also added several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

"As we work together toward economic recovery, Australian businesses can bolster their operations with simple-to-use, powerful and efficient communications solutions," said Steve Williams, Channel Director Australia and New Zealand (A/NZ) at Avaya. "Avaya Cloud Office is a single app that includes what a workforce needs to communicate and collaborate no matter how dispersed and provides a cost-effective solution that does not require long implementation cycles. The way we work continues to change, and Avaya Cloud Office is helping organisations adapt and collaborate in new and better ways."

"Organisations are on the path to modernising the way employees communicate and collaborate through one single app, and that is the promise of Avaya Cloud Office," said Audrey William, Principal Advisor at Ecosystm360. "Based on the Ecosystm Digital Priorities in the New Normal study, 40 per cent of organisations in Australia accelerated the digitalisation of employee experience to counter the challenges of the COVID-19 crisis.

"With the rise in remote working, this is a clear indication of how critical it is now to ensure that employees have a seamless communication and collaboration experience – across multiple channels. The benefit of this announcement is that Avaya has a huge installed base of customers but many of them are mainly on traditional communications infrastructure. This new offering can help Avaya customers migrate to the Avaya Cloud Office solution, and streamline their communication and collaboration methods."

To drive adoption for Avaya Cloud Office in Australia, Avaya has introduced a Master Agent Program enable local distributors and channel partners to accelerate sales of Avaya Cloud Office to its core audience of SMBs. 

"The way we work continues to change as we see real examples of digital transformation accelerating rapidly across businesses of all sizes," said Dennis Kozak, Senior Vice President Business Transformation, Avaya. "Nothing is more critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions as a result of the new working environment we are all experiencing. Organisations of all kinds are quickly adopting solutions that provide a single integrated platform to seamlessly manage communications with customers and employees, across multiple devices."

"Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes," said Anand Eswaran, President and Chief Operating Officer, RingCentral. "Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate, and collaborate effectively. Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years."

#contactcenterworld, @Avaya, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 
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