Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Avaya Customer Engagement Leadership Recognized
Singapore, Oct 17, 2014 -- Avaya, a global provider of business communications and collaboration systems and services, announces that the company has been honored by analyst firm Frost & Sullivan with seven separate contact center leadership awards in Asia Pacific in 2014. The award was given at a presentation banquet hosted in Singapore on October 16th.
Avaya has long been recognized as a provide delivering contact center solutions to companies of all sizes around the globe. With a significantly increased focus from companies across APAC on delivering an end-to-end customer experience, and on enhancing levels of engagement with their most important stakeholders, having the right solutions in place to deliver consistent customer service excellence across any channel at any time has never been greater.
The full list of 2014 Contact Center Awards Avaya has received from Frost & Sullivan includes:
- 2014 Asia Pacific Market Share Leadership Award for Inbound Contact Routing Systems
- 2014 Asia Pacific Market Share Leadership Award for Self-Service Systems.
- The Frost & Sullivan Award for Market Share Leadership is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.
- 2014 ASEAN Contact Center Applications Vendor of the Year
- 2014 Malaysia Contact Center Applications Vendor of the Year
- 2014 Philippines Contact Center Applications Vendor of the Year
- 2014 Singapore Contact Center Applications Vendor of the Year
- 2014 Thailand Contact Center Applications Vendor of the Year
The Frost & Sullivan Contact Center Applications Vendor of The Year Award is presented to the company which demonstrates excellence in the fields of technology and revenue growth in the Contact Center Applications market. Criteria include market share and market penetration, revenue growth rates, business and growth strategy and implementation excellence, product and technology innovation, and leadership in customer value Quotes:
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 21, 2014