News : Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital
Dubai, UAE, Oct. 11, 2017 -- Avaya announced its communications technologies have helped O-Bank (Wangdao) become an all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies - including Avaya Breeze - O-Bank now solely serves customers located anywhere via mobile, video, voice and other online banking channels.
As a digital bank, O-Bank can expand both the hours of customer service and its geographic reach. Customers conduct transactions with the bank using mobile apps or Web access.
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Personalized service will remain a top priority, however, as customers can engage in face-to-face interactions for their banking needs using real-time video and voice.
"O-Bank is Taiwan's first digital commercial bank. Our success requires the courage to innovate, but we also need to have advanced technology and quality service partners in which we trust. Avaya solutions provide the characteristics and advantages that meet our needs, allowing us to establish a simple and responsive contact center integration framework and help us succeed in the digital banking market in Taiwan." - Lin Tom, Vice President, O-Bank
"The global digital age has come, and China is leading the digital transformation of the financial industry. O-Bank transformation is similar to what we've been doing at Avaya - leveraging our legacy of communications industry experience, while innovating with solutions and services for the digital age. Our successful partnership with O-Bank has provided valuable experience for Avaya's transformation and added to our continued confidence." -Chen Wei, president, Avaya Greater China
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, October 13, 2017
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