News : Avaya Customer Engagement Solutions Improve Efficiency for JSC Network Company Tatarstan
Moscow Russia, July 20, 2016 -- Avaya announced the completion of a multi-year contact center modernization project for the state-owned utility in the Republic of Tatarstan.
The project provides JSC Network Company Tatarstan with an efficient, multimedia customer service operation to serve consumers in one of Russia's most industrialized regions.
The JSC modernization project encompassed the full complement of the Avaya Customer Engagement Solutions portfolio, including services from design through implementation and staff training.
"This project allowed Avaya to apply their deep expertise in building effective corporate communication infrastructures. The Avaya architecture enabled a seamless integration of the new solutions with existing communications, providing JSC with a faster, high quality operation that will deliver a new level of customer service for the company."
- Oleg Manyahin, regional manager in the Urals Federal District Volga Federal District and Avaya
"Avaya Customer Engagement Solutions harmoniously fit into the business processes of our company. The well-organized project was coordinated by Avaya business partner, Sledge, meeting all technical requirements through extensive pre-research and solution design. In the future, we expect that Avaya solutions will be considered in the company branches to create a single telecommunications platform."
- Buravov Alexander, head of the supervisory control service of JSC Network Company
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, July 25, 2016