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News : Avaya Delivers Contact Center as a Service With Google
Orlando, FL, USA, March 17, 2015 -- Avaya announces a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software.
Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.
"Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere."
Customer Engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the set-up of new agents and supervisors in any location. In addition, it supports business continuity and remote agent strategies. Customer service representatives will be able to access the Customer Engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Thursday, March 19, 2015