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News : Avaya Earns Global Market Share Leadership in Contact Center Solutions

#contactcenterworld, @Avaya

Santa Clara, CA, USA, Sept, 2018 -- Recently released research from analyst firm Canalys reveals that Avaya (Avaya Holdings Corp., NYSE:AVYA) solidified its position as the worldwide market share leader in contact center solutions, demonstrating a customer-centric strategy that provides a range of options from on-premises, private cloud, hybrid and public cloud platforms for businesses of all sizes.

"Avaya maintained its leading position in the worldwide contact center market in 2017, with 22% of ACD license volume and 28% of shipment value," said Matthew Ball, Principal Analyst for Canalys. "Its portfolio and expertise positions Avaya to capitalize on the current wave of digital transformation projects in contact centers, specifically around customer experience and workforce optimization," Ball added. "Based on the latest data, Avaya is the leader globally, as well as in the Americas and Asia Pacific, and a top two vendor in EMEA."

#contactcenterworld, @Avaya
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Learn Through Bad Experience

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Published: Tuesday, September 18, 2018

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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
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