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News : Avaya Expands Partnership With Telarus Canada to Offer New Avaya Cloud Office Collaboration Solution in Canadian Market

#contactcenterworld, @Avaya

Ottawa, ON, Canada, May 21, 2020 -- Avaya Holdings Corp. (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, announced that Telarus Canada, will now offer the new Avaya Cloud Office™ by RingCentral(R) UCaaS solution through their partner networks in Canada. 

"We feel privileged to be included in the launch of Avaya Cloud Office in Canada," said Brian Ochab, Toronto native and Regional Vice President of Canada for Telarus. "We have invested heavily in the Canadian market so that we can enable trusted advisors and MSPs here with solutions that are brokered rather than rebilled. By layering our resources, tools, engineering, and marketing knowledge of UCaaS, we’re confident we’ll be able to help our partners here develop a solid business selling and recommending Avaya Cloud Office to their clientele."

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Avaya Cloud Office is a world-class UC-as-a-Service (UCaaS) solution developed as part of the strategic partnership between Avaya and RingCentral. The solution will be generally available in Canada in late June and provides a seamless journey to cloud-based UC built on the industry’s leading UCaaS platform combined with Avaya device interoperability and migration tools.

"Avaya Cloud Office provides Avaya customers and partners with access to a full suite of cloud solutions, and we are pleased to have Telarus Canada working alongside us as a master agent to bring this offer to the Canadian market," said Miles Davis, VP Channel Sales, Avaya Canada. "Avaya Cloud Office enables users to benefit from Avaya enterprise-grade technology and capabilities with the ease and speed of the leading cloud unified communications platform to meet their unique requirements and budget. We are launching the solution in Canada this quarter, and we are excited to help drive our customers’ journey to the cloud."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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2020 Buyers Guide Help Desk Software

 
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eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

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