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News : Avaya Expands Relationship with Collab9

#contactcenterworld, @Avaya, @collab9

Santa Clara, CA, USA, May 21, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) announced an acceleration of their ongoing relationship with Collab9, a FedRAMP-authorized Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) provider focused on the public-sector market. The two companies announced a go-to-market strategy that makes Collab9 the exclusive FedRAMP platform for Avaya in delivering Avaya OneCloud Contact Center, and Unified Communications and Collaboration solutions to federal, state and local government organizations across the U.S.

The expanded partnering agreement will help Avaya and Collab9 better address the critical needs of government organizations as they undertake digital transformation strategies. It also serves as yet another example of Avaya’s customer-led focus on delivering communications experiences via public, private and hybrid cloud platforms.


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"Collab9 has been a valued Avaya partner, and this decision to make Collab9 our exclusive FedRAMP platform for all new opportunities strengthens our ability to grow together and serve customers in the government market," said Jerry Dotson, vice president, Government Solutions, Avaya. "Avaya OneCloud UCaaS and CCaaS provide digital communications for flexible, reliable, and secure government operations, giving agencies best-in-class tools and resources to meet and exceed the needs of citizens and the government employees who serve them. Accelerating our relationship with Collab9 to more fully leverage their FedRAMP and other compliance and certification capabilities will enable our solutions to be more widely available and adopted in the government market, and broadens the FedRAMP-authorized Avaya portfolio enabling us to migrate customers to the cloud faster."

"Avaya is recognized throughout the U.S. federal government as well as state and local government agencies as the best choice for UCaaS and CCaaS solutions, and today’s announcement strengthens our ability to further address the critical needs of these organizations and enable successful digital transformation strategies that are equal to or better than those of many private sector enterprises," said Kevin Schatzle, CEO, Collab9. "This arrangement is expected to enhance the ability to accelerate certifications such as HIPAA, PCI, IRS-1075 and CJIS that are critical for the state and local government entities, offering customers cost savings, enhanced security, and transformative collaboration technologies."

#contactcenterworld, @Avaya, @collab9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Collab9:
Company LogoCollab9 is a best-of-breed, FedRAMP Authorized Unified Communications as a Service (UCaaS) provider catering to the public sector marketplace. Collab9’s solution integrates voice, video, messaging, mobility, presence, conferencing, and customer care in one predictable, user-based subscription model. Available on multiple federal and state government procurement vehicles, collab9 enables agencies to securely move their communications infrastructure into the cloud with a platform designed to meet NIST cloud security standards.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Thursday, May 23, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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