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News : Avaya, Google to Roll Out Cloud-based Subscription Services
New Delhi, June 2, 2015 -- Avaya and Google are expected to roll out cloud-based subscription services in India for the mid-market and large businesses later this year to make virtual contact centre offering cost and time efficient.
The Google-Avaya partnership is being offered under a pilot programme in the US, and the Asian region, led by India, is likely to see this debut, which will enable organisations to go to Google Website and request a subscription for contact centre seats hosted on the cloud. "This will allow Avaya partners to resell IP Office contact centre available on the Google cloud," Gary E Barnett, senior vice-president at Avaya Engagement Solutions, told ET. "We will reach worldwide overtime but India is one of the first markets globally to get services likely later this year."
The launch will be in a phased manner worldwide as the communications and networking solutions major feels that the regulatory environment will be one of the key bottlenecks in countries outside the US.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Wednesday, June 3, 2015