Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : Avaya Helps Boost Campus Safety at West Chester University
Santa Clara, CA, USA, May 31, 2016 -- The emphasis on campus safety has escalated to the point where the U.S. Federal government requires colleges and universities to report campus crime statistics and top college ranking organizations have added it to selection criteria. At West Chester University (WCU) a strong record of campus safety has been boosted by the implementation of E911 technology from DevConnect technology partner, Conveyant Systems, Inc.
As the University grows, and its environment shifts to a more high-density campus model, security is top-of-mind. In addition, changes in technology required that WCU update its emergency communications system to support a more mobile environment. Before the E911 solution, dispatchers at the campus public safety center didn't have a defined location identifier, hampering their ability to quickly and accurately respond to emergencies.
Joe Sincavage, director of networking and telecommunications for WCU said, "In a voice-over-IP environment, where phones can be moved and plugged back in anywhere, you don't necessarily have an accurate location for a 911 call. We have no way to lock down the phones. We put out a lot of messages telling people not to move phones without contacting us first, but that doesn't always work."
The new E911 solution from Conveyant integrated seamlessly with the University's Avaya communications system, and has provided many benefits.
John Dispaldo, emergency management and electronics security manager, WCU said: "It is vitally important to have a reliable solution like the Avaya/ Conveyant offering in this type of environment. It absolutely cuts down on response time and improves dispatching accuracy. It saves precious moments during emergencies."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, June 1, 2016