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News : Avaya Identified as a Leader in Aragon Research Globe™ for UC and Collaboration

#contactcenterworld, @Avaya, @aragonresearch1

Santa Clara, CA, USA, April, 2020 -- Avaya Holdings Corp. (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2020.

According to the report1, authored by Aragon Research lead analyst Jim Lundy, "Avaya has continued to evolve in the Unified Communications and Collaboration (UCC) market as a provider of Cloud and On-Premise UCC solutions as well as Contact Center. Avaya leverages its highly resilient core platforms into its cloud offerings, providing full native support for the underlying communications and collaborations capabilities. With Avaya’s ability to deliver cloud, on-premise and hybrid cloud offerings, enterprises have significant choices to meet their needs."

Aragon Research predicts that by 2022, the team collaboration and web meetings markets will converge.1 Avaya solutions including Avaya Cloud OfficeTM and Avaya Spaces are providing a unified experience that fits the needs of organizations from the smallest local business to the largest global enterprises. Additionally, the company’s strength in cloud, on-premise and hybrid cloud UCC offerings provides customers with an increasingly wide range of options addressing rapidly evolving business requirements.

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"Today’s business environment has accelerated what was an emerging work-from-anywhere trend, including the ability to work and collaborate no matter where teams are located, and we are not going back to the way things were," said Jim Chirico, Avaya President and CEO. "Avaya is breaking new ground, shaping the future of how communications and collaboration technology addresses both the future of work and the modern customer and employee experience. We’re excited to be identified as a Leader in the Aragon Research Globe for Unified Communications and Collaboration which only underscores our focus to provide our customers with the innovative solutions they need to meet the evolving, new ways work gets done."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

1Aragon Research. "The Aragon Research Globe™ for Unified Communications and Collaboration, 2020" by Jim Lundy and Samra Anees, April 2020.

#contactcenterworld, @Avaya, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - Lifetime Of A Number

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Published: Monday, April 20, 2020

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2020 Buyers Guide Automated Call Distributors

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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