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News : Avaya Identified as a Leader in Aragon Research Globe™ for Intelligent Contact Center

#contactcenterworld, @Avaya, @aragonresearch1

Santa Clara, CA, USA, June, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) announced it has been recognized as a Leader in the The Aragon Research Globe for Intelligent Contact Center, 2019.

According to the report1, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees: Avaya has one of the largest install bases of Contact Center deployments, offering Private, Public and Hybrid Cloud and they have continued to push the envelope. Its A.I.Connect ecosystem of partners enables customers to integrate new capabilities with leading vendors in the speech technology and AI-enabled customer engagement market.

"The race to innovate and deliver AI capabilities represents a shift in the contact center market," said Jim Lundy, CEO and Lead Analyst, Aragon Research. "Providers who have successfully implemented AI into their contact center solutions, such as Avaya, along with its complete contact center platform, are providing users with a future path to seamless and intelligent customer experiences."

"As the leader in contact center solutions, Avaya is delivering artificial intelligence capabilities to this market in a way that accelerates value for our global customers, whether increasing revenue opportunities or improving productivity," said Jim Chirico, President and CEO, Avaya. "Being named a Leader in Intelligent Contact Center by Aragon Research highlights our extensive AI capabilities and the relevance and impact of the investments we continue to make in AI for the contact center."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined the major providers in the industry based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies.

#contactcenterworld, @Avaya, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Tuesday, June 11, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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