News : Avaya Identified as a Leader in Aragon Research Globe™ for Intelligent Contact Center
Santa Clara, CA, USA, June, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) announced it has been recognized as a Leader in the The Aragon Research Globe for Intelligent Contact Center, 2019.
According to the report1, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees: Avaya has one of the largest install bases of Contact Center deployments, offering Private, Public and Hybrid Cloud and they have continued to push the envelope. Its A.I.Connect ecosystem of partners enables customers to integrate new capabilities with leading vendors in the speech technology and AI-enabled customer engagement market.
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"The race to innovate and deliver AI capabilities represents a shift in the contact center market," said Jim Lundy, CEO and Lead Analyst, Aragon Research. "Providers who have successfully implemented AI into their contact center solutions, such as Avaya, along with its complete contact center platform, are providing users with a future path to seamless and intelligent customer experiences."
"As the leader in contact center solutions, Avaya is delivering artificial intelligence capabilities to this market in a way that accelerates value for our global customers, whether increasing revenue opportunities or improving productivity," said Jim Chirico, President and CEO, Avaya. "Being named a Leader in Intelligent Contact Center by Aragon Research highlights our extensive AI capabilities and the relevance and impact of the investments we continue to make in AI for the contact center."
The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined the major providers in the industry based on its three dimensions of analysis: strategy, performance, and reach. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Tuesday, June 11, 2019
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