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News : Avaya Identified as a Leader in Aragon Research Globe™ for Unified Communications and Collaboration

#contactcenterworld, @Avaya, @aragonresearch1

Raleigh-Durham, NC, USA, June 28, 2021 -- Avaya (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, announced it has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration (UC&C) 2021. Evaluation was based on completeness of strategy and performance.

As the world goes forward to new, hybrid work models, Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid the video call fatigue associated with limited apps that lack Avaya innovation.

According to the report1, authored by Aragon Research lead analyst Jim Lundy, as part of Avaya OneCloud UCaaS, it offers a broad portfolio of UC&C offerings available both in the cloud and on-premise.

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"Avaya Cloud Office™ powered by RingCentral, has seen strong adoption and has been embraced by Avaya’s large partner network. Avaya Spaces(R) is Avaya’s native platform, which provides a complete UC&C solution with meetings, messaging, and telephony backed by both its enterprise and midmarket platforms; Spaces is built on a modular CPaaS architecture for composable and customizable experiences, enabling organizations to quickly build the experience they need for verticals or workflows," said Lundy.

Aragon Research predicts that by 2023, "human-to-human and human-to-chatbot conversations will be at nearly the same ratio." Avaya applies AI and machine learning in new ways across its OneCloud experience platform to create more personalized, in-the-moment engagement. This includes pioneering the use of AI to increase the impact and value of visual, audible and collaborative experiences in its Unified Communications (UCaaS) offerings. The report notes that "Avaya has made AI part of its overall UC&C focus, and its partnership with NVIDIA is a move that others will most likely emulate."

"For businesses to succeed in the future it is important to embrace new ways to collaborate and engage with customers and employees today," said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. "Organizations and their customers depend on workstream collaboration solutions that are reliable, secure and deliver great experiences, whether employees are in the office, home or mobile. Avaya OneCloud addresses the needs of both employees and customers, as these experiences are increasingly linked and as businesses are all transitioning to new modes of work, regardless of geography."

"With an urgent need for remote work support around the globe today, one of the best ways enterprises can enable their remote teams is through the communication modalities of a UC&C platform," said Jim Lundy, Aragon Research. "Avaya leverages its highly resilient core platforms into its cloud offerings and is well-positioned to meet the needs of enterprises with its growing portfolio of intelligent video offerings."

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 16 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions that enable comparative evaluation of the participants in a given market. "Leaders" are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.

#contactcenterworld, @Avaya, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Wednesday, June 30, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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