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News : Avaya Introduces New Avaya Vantage™ Experience to Increase Remote Worker Productivity and Empower Working from Anywhere

#contactcenterworld, @Avaya

Raleigh-Durham, NC, USA, Nov, 2020 -- Avaya (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, announced a redesign of its Avaya Vantage™ desktop device to improve the home-office experience. The reimagined Avaya Vantage is an all-in-one meeting solution for the home office which includes a built-in high definition conferencing camera, wide band audio and four microphones, enabling an exceptional collaboration experience without requiring the use of a laptop.

Avaya also announced that it has integrated the Avaya Vantage with its Avaya Spaces™ collaboration app. Avaya Spaces is the cloud-based team collaboration and meeting tool that is changing how work gets done, enabling the digital workplace by bringing together distributed groups of people instantly with immersive work spaces where they can message, meet, share content, manage tasks and collaborate in the cloud.

"Avaya Vantage and Avaya Spaces are examples of the powerful building blocks available for our customers to compose solutions to increase the productivity of home office workers," said Simon Harrison, Avaya SVP and CMO. "Avaya OneCloud™ is accelerating digital transformation for our customers by delivering packaged business capabilities and connecting them with everything the cloud has to offer."

Avaya’s recent "Work From Anywhere" survey reveals that 65 percent of companies polled are adding new video conferencing solutions as they adapt their workforce to what is likely to be a long-term trend toward more home offices. Analysts estimate that there are now over 1 billion knowledge workers globally, and before the pandemic the percentage of these who worked remotely was in the low single digits. New estimates indicate that when the pandemic is over, 30 percent of the workforce will work from home at least a couple of times a week.

With this shift to a remote workforce, the laptop has become the new "office" --- being used for calling, meetings, messaging – as well as for completing work projects. As a result, laptops have become crowded with numerous CPU-intensive apps, and work must often be paused to use the softphone or to participate in meetings. The newly redesigned Avaya Vantage is a breakthrough solution that elevates today’s home office experience by offloading calling and meetings from the laptop onto a purpose-built device.

Avaya also announced that it has included new "screen shifting" technology in the Avaya Vantage to enable new flexibility when participating in a meeting. Content, meeting participants, or both can be shifted to a larger screen based on the meeting dynamics at any given time. And for presenting content, one touch on the Avaya Vantage opens the same meeting on a laptop to enable the presentation.

"The new Avaya Vantage is three times more powerful than the previous version -- and delivers the versatility and simplicity required for work at home communications," said Anthony Bartolo, Avaya EVP and Chief Product Officer. "This new Avaya innovation-at-the-edge enables employees to orchestrate their home office meetings experience in a way that works best for them."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.avaya.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Tuesday, November 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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