News : Avaya Invests in Cogito, Deepening Partnership to Enhance Customer Experience Through Joint Development
Santa Clara, CA, & Boston, MA, USA, Oct 9, 2018 -- Avaya Holdings Corp. (NYSE: AVYA) announced its investment in Cogito, a provider in AI for emotional intelligence that enables organizations to sense human behavior and guide call center agents to enhance productivity and customer experience. Cogito is a founding member of Avaya’s A.I.Connect developer ecosystem. The two companies also announced the acceleration of their joint development work to integrate Cogito’s AI with Avaya’s Contact Center solutions.
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"Cogito has been a valued member of our open and agile A.I.Connect ecosystem, and making this strategic investment in the company, combined with deepening our joint development on AI, will help transform the customer experience, bringing advanced human communication and connection to a much broader market," said Laurent Philonenko, Avaya Senior Vice President, Innovation. "Avaya continues to invest in new solutions and partners to provide increased value to customers through transformative innovation."
"Cogito and Avaya have a proven track record of jointly delivering valuable innovation to the enterprise," said Josh Feast, CEO, Cogito. "Deepening this relationship will bring more impactful capabilities to market faster. Through this partnership, businesses will have the ability to better connect customers to the best resources, more thoughtfully guide agent behavior, and apply AI to learn and improve. It is a win for Cogito, Avaya and most importantly, customer focused organizations."
Posted by Veronica Silva Cusi, news correspondent
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