#contactcenterworld, @Avaya
Raleigh-Durham, NC, USA, Sept, 2021 -- Avaya Holdings Corp. (NYSE: AVYA) announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. The Journey digital trusted identity platform, integrated with Avaya OneCloud™ CCaaS (Contact Center as a Service) offerings, enables enterprises to interact and transact with customers in a secure and simple manner.
"Journey’s innovation in Zero Knowledge, coupled with core Avaya Contact Center offerings address critical components of the customer experience along with the privacy and security requirements faced by contact centers," said David Austin, Avaya GVP of Corporate Development. "This strategic investment in an ecosystem partner enhances key security capabilities for our global customers, and is bringing additional industry-leading innovation into the Avaya OneCloud platform."
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"To combat the increase in data breaches and identity theft, the Avaya OneCloud Platform provides an ideal solution to leverage and orchestrate trusted identity throughout the customer journey across blended channels and devices to improve the customer experience," said Brett Shockley, Co-Founder and CEO of Journey. "By verifying a customer through flexible biometrics, rather than relying on passwords like their favorite pizza topping or high school mascot, we have an opportunity to simultaneously fight fraud and customer friction in the contact center."
The terms of the transaction were not disclosed. The transaction closed this month and is not expected to have a material financial impact for the current quarter.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Avaya:
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Journey:
Journey reduces operating costs, eliminates fraud, and improves user experience in the contact center and beyond by fundamentally solving digital identity from the network up throughout the complete user-journey. More details will emerge on the patent-pending, and industry changing, zero-knowledge identity network when they emerge from stealth mode in 2020.
Published: Friday, September 3, 2021
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