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News : Avaya, ISON to Drive Digital Transformation in Africa
Johannesburg, South Africa, Jul y 12,2016 -- Avaya is partnering with ICT services company ISON Technologies to help organisations across Africa achieve their digital transformation objectives.
Avaya will deploy its digital and smart services to ISON's operations on key strategic accounts across Africa.
According to Chhavi Sood, senior manager of marketing at ISON Technologies, Avaya and ISON are looking to transform the customer experience in a range of industries, including telecoms, banking and financial services.
The aim is to give organisations a 360-degee view of their customer, so they can act in real-time to help their business-to-consumer customers, adds Sood.
Avaya's transformation into a customer-centric company focuses on software and services, and its solutions fit well with ISON's strategy of customer experience management, says Jitendra Israni, CEO of ISON Technologies.
"With Avaya able to deliver a complete solution for the customer experience, including voice and data, we are keen to extend the partnership with ISON Technologies further," says Danny Drew, MD of Avaya SA.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, July 13, 2016