#contactcenterworld, @Avaya

Johannesburg, South Africa, March, 2019 -- Avaya Holdings has unveiled an international cloud transformation initiative to support the migration to cloud-based communication.

The new cloud transformation programme supports adoption of the Avaya OneCloud solutions suite, now available in 34 countries, including South Africa.

To support migration, Avaya is providing incentives and the resources of Avaya's professional services team to help companies map the most effective and efficient path towards implementing Avaya OneCloud solutions for public, private or hybrid deployments.

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Danny Drew, Managing Director, South Africa at Avaya, says: "Organisations in South Africa are well aware of the benefits behind cloud communications delivery models, and indeed, many of our customers have adopted extremely sophisticated UCaaS and CCaaS solutions. Plenty of others, however, are still considering a cloud-first approach, so we're empowering them to more easily roll out our range of highly scalable cloud-based solutions."

Drew says Avaya South Africa has geared up to support OneCloud and the growing demand from local enterprises to modernise their ecosystems and harness more efficient, scalable cloud-based solutions. "Avaya embarked on its own cloud transition two years ago, and our local team has invested in a new generation of talent and pushed this talent further and wider into the South African market to support demand," he says. "Uptake of our South African cloud offering is growing strongly, tripling in just a year, with a strong focus on hybrid models."

"Communications is foundational to digital success, driving improved collaboration and improving the customer experience, and cloud has become the new operating model for digital businesses," says Zeus Kerravala, Founder and Principal Analyst, ZK Research. "For business leaders digitally transforming their communications via the cloud, it is important they find solutions that fit their workflows and a solution provider that offers a range of options. Avaya OneCloud offers the broadest selection of cloud options across every segment, and Avaya's cloud transformation programme will help organisations find the right solution that fits their unique requirements."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za