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News : Avaya Launches New Customer Engagement Solutions
Dubai, United Arab Emirates, June 8, 2016 -- Multinational technology firm Avaya, a provider of solutions to help companies enhance their interactions with customers has released a new set of solutions which map customer journeys.
The solutions are touted to give companies the freedom and flexibility to create, innovate and optimise their customer experience. This will generate customer loyalty, retention, share of wallet and repeat business, said Avaya.
The solutions include: Avaya Oceana, Avaya Oceanalytics, Avaya Vantage, Avaya Client SDK, Hyper-segmentation, and WLAN. Avaya also unveiled new networking security and mobility enhancements.
Gary Barnett, senior vice president and general manager of Avaya Engagement Solutions, commented: "Customer engagement technology of the past has been restricted to the domain within the contact centre; however, the customer journey goes well beyond that. With today’s announcements, we demonstrate Avaya’s ability to collect information and unleash its potential through our latest innovations and networking technologies to guide and nurture the customer journey. The contact centre of the future will create amazing experiences for both customers and the agents using the technology. This is what Avaya is delivering."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, June 9, 2016