News : Avaya Launches Online Store
Santa Clara, CA, USA, Dec, 2018 -- Avaya Holdings Corp. (NYSE: AVYA) unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment.
The store includes contact center and unified communication bundles, smart desktop devices and other collaboration and workforce optimization solutions, making it easy for small to medium businesses (SMB) and mid-market organizations to learn, shop, buy and manage cloud solutions and services.
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"Avaya is a leader with this first time offering of both CCaaS and UCaaS solutions through an online store that makes it easy to ‘swipe and buy’ exactly what customers need, when they need it," said Gaurav Passi, President, Avaya Cloud business group. "This latest development in our evolution as a cloud communications company continues to expand our cloud offerings, and unlock significant value for customers and partners of all sizes."
"Today’s announcement gives Avaya a complete cloud suite that enables it to address any customer with any deployment model, " said Zeus Kerravala, Principal Analyst, ZK Research. "By making the services available through an e-commerce site, procuring the services can be done quickly and easily enabling SMBs and mid-market organizations to start using these enterprise capabilities almost immediately."
The storefront experience, available now in the U.S. and expanding globally beginning in early 2019, will allow Sales Agents to support end customers’ needs by instantly completing transactions from a single environment.
Posted by Veronica Silva Cusi, news correspondent
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