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News : Avaya Launches Private Cloud Service in Australia, Accessible in New Zealand

#contactcenterworld, @Avaya

Sydney, Australia, Dec 9, 2019 -- Networking vendor Avaya has launched its private cloud service ReadyNow in Australia, bringing unified communications (UC) and contact centre (CC) solutions to Australian and New Zealand users.

The offering, according to Ahmed Helmy, vice president and chief technology officer at Avaya, is a private cloud for both unified communications and contact centre offerings, providing control, customisation and personalisation at-scale as needed.

Peter Chidiac, managing director of A/NZ at Avaya, said that the ReadyNow platform represents Avaya’s "strong history in both UC and CC" on a single platform.

"Productivity can be across whether you're taking calls from a contacts centre perspective and need a subject matter expert within the organisation, or the other way around, they can be on the same calls, chats or video environments," Chidiac said.

Chidiac added that the ReadyNow service offers channel partners the same technology they are used to, but in a model that can be sold on to customers.


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The reasoning behind ReadyNow’s launch in Australia was due to the demand from Avaya’s channel partners, particularly those from the enterprise, according to Chidiac.

"There's strong demand from our customers. Cloud is top of mind with many enterprises; everything from traditional infrastructure through to applications and services across in CC," Chidiac said.

"Many of our customers are on-premises technologies and solutions from us wanted to move to that cloud infrastructure or a hybrid of that, and move to that subscription-based model.

"The timing was perfect for us to release ReadyNow in Australia."

In addition to launching in Australia, the ReadyNow service is also available in New Zealand, albeit with a caveat: the service is yet to launch locally in New Zealand, so interested users can do so across the Australia network.

However, this means the data is held in Australia, so New Zealand users that need to host data in-country are unable to do so.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Tuesday, December 10, 2019

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2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

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Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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