Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Avaya Launches Private Cloud Service in Australia, Accessible in New Zealand

#contactcenterworld, @Avaya

Sydney, Australia, Dec 9, 2019 -- Networking vendor Avaya has launched its private cloud service ReadyNow in Australia, bringing unified communications (UC) and contact centre (CC) solutions to Australian and New Zealand users.

The offering, according to Ahmed Helmy, vice president and chief technology officer at Avaya, is a private cloud for both unified communications and contact centre offerings, providing control, customisation and personalisation at-scale as needed.

Peter Chidiac, managing director of A/NZ at Avaya, said that the ReadyNow platform represents Avaya’s "strong history in both UC and CC" on a single platform.

"Productivity can be across whether you're taking calls from a contacts centre perspective and need a subject matter expert within the organisation, or the other way around, they can be on the same calls, chats or video environments," Chidiac said.

Chidiac added that the ReadyNow service offers channel partners the same technology they are used to, but in a model that can be sold on to customers.

The reasoning behind ReadyNow’s launch in Australia was due to the demand from Avaya’s channel partners, particularly those from the enterprise, according to Chidiac.

"There's strong demand from our customers. Cloud is top of mind with many enterprises; everything from traditional infrastructure through to applications and services across in CC," Chidiac said.

"Many of our customers are on-premises technologies and solutions from us wanted to move to that cloud infrastructure or a hybrid of that, and move to that subscription-based model.

"The timing was perfect for us to release ReadyNow in Australia."

In addition to launching in Australia, the ReadyNow service is also available in New Zealand, albeit with a caveat: the service is yet to launch locally in New Zealand, so interested users can do so across the Australia network.

However, this means the data is held in Australia, so New Zealand users that need to host data in-country are unable to do so.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent

About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, December 10, 2019

Printer Friendly Version Printer friendly version

2023 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =