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News : Avaya Named to Constellation Research ShortList™ for Contact Center as a Service Solutions (CCaaS)

#contactcenterworld, @Avaya

Morristown, NJ, USA, Apr 12, 2023 - Avaya, a global provider in solutions to enhance and simplify communications and collaboration, announced Avaya Experience Platform, a cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS). The ShortList presents vendors in different categories of the market relevant to early adopters and includes products that meet the threshold criteria for the category as determined by Constellation Research.

"Every customer service interaction is a make-or-break opportunity for your organization," said Ahmed Helmy, Global VP of Avaya Experience Platform Product Management, Avaya. "As channel options continue to expand along with customer expectations, organizations need the right cloud customer service solution to help create innovation without disruption for everyone. It is more important than ever for organizations to have the right tools in place to deliver exceptional experiences across all channels. Avaya Experience Platform empowers businesses of all sizes to build and scale their contact centers, while arming agents with real-time customer data and innovative cloud technologies. We're proud to be at the forefront of this market and look forward to continuing to deliver cutting-edge solutions for our customers."

"By our very nature as a social enterprise, we’re more in tune than most when it comes to being mindful of our employees’ needs," said Tom Cheong, Founder & Managing Director, Silver Spring Pathfinder. "By the same token, for the business to be successful, we need to deliver on our customers’ demands. Avaya Experience Platform provides it all, and we’re still able to optimize our premise-based system. We have the freedom to choose the technology we need when we need it. We’re innovating and improving in a practical way that works for our business."

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Constellation Research:
Constellation Research is a technology research and advisory firm based in Silicon Valley. We deliver strategic guidance to companies seeking to transform their businesses through the early adoption of disruptive technology. Our analysts draw on their experiences as practitioners to deliver pragmatic advice to CXOs leading digital transformation within their organizations. Clients include board of directors, C-suite executives, line-of-business leaders, and IT visionaries who are not afraid to challenge the status quo.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, April 13, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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