Morristown, NJ, USA, Apr 12, 2023 - Avaya, a global provider in solutions to enhance and simplify communications and collaboration, announced Avaya Experience Platform, a cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS). The ShortList presents vendors in different categories of the market relevant to early adopters and includes products that meet the threshold criteria for the category as determined by Constellation Research.
"Every customer service interaction is a make-or-break opportunity for your organization," said Ahmed Helmy, Global VP of Avaya Experience Platform Product Management, Avaya. "As channel options continue to expand along with customer expectations, organizations need the right cloud customer service solution to help create innovation without disruption for everyone. It is more important than ever for organizations to have the right tools in place to deliver exceptional experiences across all channels. Avaya Experience Platform empowers businesses of all sizes to build and scale their contact centers, while arming agents with real-time customer data and innovative cloud technologies. We're proud to be at the forefront of this market and look forward to continuing to deliver cutting-edge solutions for our customers."
"By our very nature as a social enterprise, we’re more in tune than most when it comes to being mindful of our employees’ needs," said Tom Cheong, Founder & Managing Director, Silver Spring Pathfinder. "By the same token, for the business to be successful, we need to deliver on our customers’ demands. Avaya Experience Platform provides it all, and we’re still able to optimize our premise-based system. We have the freedom to choose the technology we need when we need it. We’re innovating and improving in a practical way that works for our business."
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Constellation Research:
Constellation Research is a technology research and advisory firm based in Silicon Valley. We deliver strategic guidance to companies seeking to transform their businesses through the early adoption of disruptive technology. Our analysts draw on their experiences as practitioners to deliver pragmatic advice to CXOs leading digital transformation within their organizations. Clients include board of directors, C-suite executives, line-of-business leaders, and IT visionaries who are not afraid to challenge the status quo.
Published: Thursday, April 13, 2023
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