News : Avaya Partners with Standard Chartered to Deliver Multi-Year CX Transformation
Singapore, April, 2019 -- Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the bank to more fully align its services with clients’ fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organizations like Standard Chartered to hit the ground running with Unified Communications and Contact Center solutions delivered on their own private cloud.
Avaya offers standard reference architectures—or customers can team up with Avaya global experts to design a custom solution. The Standard Chartered Avaya implementation is designed to enable the Bank to effectively service its growing number of digital banking customers, while building a foundation that anticipates contact center channels that have not yet emerged.
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"Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place," said Stuart Beaumont, Global Head – Voice & Virtual, Standard Chartered. "This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients."
Nidal Abou-Ltaif, President, Avaya International, said: "Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya’s cloud offerings."
"As it shows with its commitment to its clients, Standard Chartered has shown a preference for strategic partner relationships, and that’s a value that we at Avaya share," said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. "Our technology roadmaps are well aligned with Standard Chartered’s evolving requirements, and we’re extremely proud to be helping this 160-year-old institution continue delivering incredible client experiences."
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Standard Chartered:
Standard Chartered Bank is a British bank headquartered in London with operations in more than seventy countries. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) and employs 73,000 people.
Published: Monday, April 29, 2019
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