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News : Avaya Partners with Startek to Support Global Businesses Through Packaged CX Offering

#contactcenterworld, @Avaya

Dubai, UAE, Oct 11, 2022 -- Avaya (NYSE:AVYA), a global provider in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek(R) (NYSE: SRT), a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers.

As part of the MoU, Startek will explore hosting a range of Avaya OneCloudTM portfolio solutions with the intent of making them available to businesses in a package that includes contact center agents and institutional expertise in customer experience. This one-stop solution will be made available through a subscription-based pricing model, enabling organizations to purchase the capacity, services and people they require, as and when needed.

The agreement will aim to create a packaged solution of both technology and services that can be extended to Startek customers globally, with the technology built on the Avaya OneCloudTM experience platform.

"Startek enables brands across the globe to build long-term customer relationships through the delivery of human-centric experiences," said Abhinandan Jain, Chief Digital Officer, Startek. "In today’s economic climate, small and medium-sized businesses want to avoid large upfront costs and make the best use of their internal resources by outsourcing non-core activities. By partnering with Avaya, we create the opportunity for emerging enterprises to benefit from market-leading CX delivered through a bundled data, people and technology solution – all at a fixed monthly cost."

"We’re coming together to address a market need - namely, to make it easy for businesses to consume a technology platform, along with market-leading people and processes. Working together, we’re able to extend the benefits of the reliability and expertise that industry leaders such as Avaya and Startek bring to the market," said Nidal Abou-Ltaif, President, Avaya International.

#contactcenterworld, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.avaya.com


About STARTEK:
Company LogoStarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Thursday, October 13, 2022

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2023 Buyers Guide Visual Communications

 
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Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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