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News : Avaya Recognized as Contact Center Vendor of the Year

#contactcenterworld, @Avaya, @Frost_Sullivan

New Delhi, India, July, 2019 -- Avaya Holdings Corp. was honored with the 2019 contact center vendor of the year award at the Frost & Sullivan 2019 India ICT Awards. The recognition affirms Avaya’s proven expertise, and leadership in contact center solutions across public, private and hybrid cloud deployments.

The Frost & Sullivan India ICT Awards recognizes companies, and individuals who push the boundaries of excellence, rising above the competition and achieving landmark business outcomes using digital and disruptive technologies in the Indian market.

Vishal Agrawal, MD, India and SAARC, Avaya, said: "Our relationship with the BPO community is very valuable to us, and this award validates our continued commitment and focus to bringing innovative products and experiences to market. Contact centers must evolve to meet constantly changing customer demands. With a team of passionate and dedicated employees and a dynamic network of partners, Avaya will continue to deliver the best in omnichannel customer experience solutions for businesses of all sizes."

#contactcenterworld, @Avaya, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dqindia.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Tuesday, July 2, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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